Effective interaction and communication with customers, business partners and relevant colleagues both verbally and in writing
Understanding of full OTC cycle
Knowledge of GetPaid and/or SAP Systems preferred
Customer and service oriented in resolving process related requirements
Understanding of DSO/DDSO and delinquency targets
Additional Knowledge & Skills
Customer relationship management skills
Use of good judgment within defined policies and practices
Detail-oriented
Organized with an ability to prioritize work and multi-task
Comfortable working in a fast-paced environment
Team player, collaborative and self-directed
Experience in collections and dispute management process
Ability to train team members
Good communication skills
Analytical decision-making skills
Working Conditions
General office demands
Our Base Pay Range for this position
$22.91 - $38.18
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com .
McKesson is an Equal Opportunity Employer
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
Benefits
Health insuranceEquity / stock optionsPerformance bonus
Additional Information
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Current Need
McKesson is seeking a Senior Escalation Specialist, Credit/Collections for its Irving, TX Headquarters.
Job Summary
The Senior Escalation Specialist will handle complex issues which need to be resolved as second level escalation. Escalation Analyst will be responsible for analyzing delinquent account balances and following up with customers for past due amounts, including disputes and deductions, as well as following up with other departments for information and resolution.
Mckesson · TX, Irving