Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
Effectively communicate and partner with teammates and colleagues.
Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
up, leading to customer satisfaction.
Implement GE/customer facility contract, supporting business goals and objectives.
Lead, instruct, and assist technicians on basic and complex repairs and resolution.
Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
Share on-call/pager responsibility.
Document all repair actions and submit reports/summaries according to schedule.
Ensure proper care of spares, tools and test equipment, and ensure calibration.
Maintain approved parts inventory.
Manage vendors' service delivery processes in compliance with GE policies, as instructed.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Requirements
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment;
OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment;
OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
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We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE
Benefits
Health insuranceVision insurance
Additional Information
Job Description Summary
Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence.
This role sits on-site at our client located in Dallas-Fort Worth, TX.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Gehc · Worldwide