Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process:
Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using ADP system.
Follow the Interim Customer Contact (ICC2) process:
Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Follow the Customer Delivery (CD) process:
Receive and process cash or credit payment for all services performed.
Upon completion of service promptly and professionally deliver vehicle to customer.
Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.
Requirements
Strong attention to detail
Sense of urgency
Excellent communication
Typing - ability to type efficiently in order to enter repair orders.
Mathematics - calculating service costs and counting change.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision plans
Paid Holidays & PTO
Short and Long-term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Vehicle Purchase Discounts
Wellness Programs
Benefits
Dental insuranceVision insurance401(k)Paid time offEquity / stock options
Additional Information
Dealership:
L0252 Lithia Chrysler Jeep Dodge Ram of Wasilla
Lithia Chrysler Jeep Dodge of Wasilla
Express Lube Advisor
Pay: Commission pay plan with base and incentives
Schedule: Weekend availability required
We are searching for a highly motivated and experienced Express Lube Advisor to join our award-winning team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we're expanding and ready to invite experts in sales and service to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed.
Lithia · Wasilla Cjd, Wasilla, AK 99654