Lending Solutions Specialist

About the role

Location Fargo Corporate Office Job Description: The Lending Solutions Specialist performs all functions and duties involved with servicing of delinquent personal loans preforming the following duties. Assists leadership with repossession duties as assigned. SCHEDULE: Monday-Friday, 8-5. On-site at Fargo Corporate Office with potential for hybrid options after fully trained in. ESSENTIAL FUNCTIONS: Communicate with customers by either mail or by personal phone calls to encourage payment of delinquent personal or business accounts. Answer customer inquiries. Including dealing with difficult customer situations and resolving problems. Complete on-line maintenance for extensions, collateral changes, and other changes as needed. Prevent further bank loss by avoiding charge offs and repossessions. Receive bankruptcy notices for customers with personal loans. Complete reaffirmation agreements and works with legal system to file bankruptcy plans. Perform file maintenance and monitors loans protected under the Servicemembers Civil Relief Act. Follow policy and procedure of non-accrual loans. Including assisting with monthly reporting and tracking spreadsheets. Perform file maintenance to the DNA system for bad mail and address change when necessary. Respond to consumer disputes in a timely manner, including E-Oscar. Complete imaging of all customer correspondence and documentation. Prepare loan file for repossession. Including completing market analysis of collateral. Upon approval of repossession will order repossession through outside vendor. Assist with preparing, developing, and distributing reports to ascertain status of collection, charge-off, and repossession activity. Other: Provide a "Wow" customer service experience for team members and customers. Develop and maintain productive relationships with team members, leaders, customers, and vendors. Prompt and reliable attendance is essential in order to provide expected levels of service. Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations. Must be detailed-oriented and maintain high degree of accuracy. Ability to make decisions in a fast-paced environment. EDUCATION AND EXPERIENCE: Associates degree; 3 years of related experience; or equivalent combination of education and experience. Strong oral and written communication skills. Interpret and use data for decision making. EOE/including Disability/Vets Member FDIC