Account Director (Healthcare Communications)

Responsibilities

• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations.
• Initiate ongoing communication with clients to manage expectations; ensure staffing resources and performance expectations are met; provide strategic counsel.
• Contribute to overall client financial management; establish and meet internal client revenue targets.
• Provide proactive counsel on research findings, the external marketplace, competitive pressures and brand influences to sell agency expertise, gain consensus on creative ideas, and develop central initiatives.
• Lead multiple client engagements of varying sizes in a fast-paced environment.
• Collaborate to drive strategic solutions that respond to business and communications challenges.
• Identify new opportunities to help Real Chemistry's business and brand.
• Build thoughtful, clear, concise decks that outline business objectives.
• Thoroughly understand our capabilities and demonstrate a passion for healthcare, digital, and communications to help spot opportunities for the client to achieve greater success, reach a broader audience, and use all the tools at their disposal.
• Encourage and lead internal teams to ensure technical and operational excellence in all executions.
• Manage execution and project challenges, utilizing technical and influence skills to problem solve and keep projects timely and on-budget
• Partner throughout the business to streamline, elevate, and innovate our tactical processes.
• Partner with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations, and introducing clients to the full scope of Real Chemistry's capabilities.
• Develop understanding of the pitch process.
• Lead account and cross-functional teams to encourage excellence and integrity in all matters.
• Operate as a talent ambassador for Real Chemistry by participating in recruiting events.
• Empower teams through engaging and active management and career development practices.
• Set clear performance objectives and utilize all management tools to communicate alignment and performance measures.
• This position is a perfect fit for you if:
• Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.
• What you should have:
• Bachelor's degree in communications, marketing or a related field or equivalent experience is required.
• 8+ years in a professional environment within the public relations, communications, and / or advertising industries.
• Proficiency in the constantly evolving digital landscape and the impact to clients' business.
• Exceptional project management skills; demonstrated ability to meet timelines, prioritize, and manage detailed budgets.
• Outstanding business & data communication skills. Can explain complex technical terms, clinical trials,

Benefits

Additional Information

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Job Summary: Real Chemistry is looking for an Account Director to join our growing team! The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction. This is a hybrid role, based in any of our US offices-including New York City, Boston, Chicago, Carmel, or San Francisco-or remotely within the US, depending on team and business needs.

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