Security Operations Center (SOC) Operator

About the role

The selected candidate will be hired directly by Control Risks as a Security Operations Center Operator based in Mexico City. They will be responsible for monitoring relevant events in Mexico, with a particular focus on the state of Sinaloa, especially in areas surrounding locations frequently visited by the Client's travelers. Role tasks and responsibilities ⦁ GPS tracking and traveler check-ins during transfers. ⦁ Support the preparation of reports covering incident updates, geofences, relevant events, unauthorized routes, and general recommendations. ⦁ Send real-time information and alerts to users while they are en route. ⦁ Assist in developing standard tracking and communication protocols with travelers. ⦁ Maintain constant coordination and communication with the Security Manager and Control Risks assets in the event of security incidents involving travelers. ⦁ Teamwork ⦁ Strong communication skills ⦁ Organized and able to multitask ⦁ Analytical thinking ⦁ High school diploma completed ⦁ Intermediate English level (minimum B1) ⦁ Availability to work rotating shifts ⦁ Proficiency in Microsoft Office (Word, Excel, PowerPoint, Planner)

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