Greet guests upon arrival with a warm and sincere welcome
Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
Issue keys while ensuring utmost safety and confidentiality
Maintain and protect guest privacy and discretion
Settle guest accounts while ensuring all services standards are followed
Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
Drive revenue through room upsells and cross-promotion of other hotel outlets
Builds strong rapport with support departments
Create reservations for guests who are at the desk or who call in after hours
Consistently offers professional, engaging and friendly service
Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
Other duties as assigned
Starting Hourly Rate is $26.98 USD
Your Experience and Skills Include:
Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays
Previous experience in Front Office operations in a luxury setting an asset
An operational knowledge and proficiency in Front Office Systems (Systems-Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)
Opera Cloud preferred
Proficiency in English required, bilingual is an asset
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing empathy and creative thinking
Ability to work well under pressure
Thrives in a fast-paced environment
Desire to work as part of a large, diverse team
We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
Frequent walking and standing during shift
May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Must have proof of valid U.S. work authorization.
Starting Hourly Rate: $26.98
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Benefits
Competitive salary and flexible benefit plansGenerous PTO allowancesEmployee rates at Accor properties in NCA regionLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCHPaid time offFlexible schedule
Additional Information
You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
Accorhotel · Boston, MA