Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management
Strong partnership and customer service orientation
Exhibits strong communication and tact skills when working with staff, management, customers, and third-party vendors
Strong time management and organizational skills to effectively carry out multiple priorities at one time
Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment
Ability to exercise common sense judgment within defined practices and procedures to resolve appropriate action
Good analytical, multitasking, and time management skills
Ability to work effectively and collaboratively within a team
Preferred:
Associate degree or equivalent work experience
Experience with database-driven software
Experience working cross-functionally to meet internal and external client needs
Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with market data.
Benefits
At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package iEquity / stock options
Additional Information
Company
Federal Reserve Bank of San Francisco
We are the Federal Reserve Bank of San Francisco - public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation's central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service.
Ops Support Specialist - Seattle
The Seattle Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations. The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on departmental balancing and operations support.
To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, pay attention to details, produce quality deliverables, be able to take direction and work independently, and be able to handle your workload to meet project timelines.
This role is a critical component to our team's success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate productively with Cash management and anticipate their needs. If you have strong communication, analytical skills, attention to detail, technical, and problem-solving skills we would like to speak with you!
Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.
Location: Federal Reserve Bank - Seattle Branch (100% on-site)
2700 Naches Ave SW, Renton, WA 98057
Hours: Monday to Friday 7:30am - 4:30pm
Essential responsibilities include but are not limited to:
Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations.
Use multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, Work with Customer Support to resolve inquiries. USSS, US Mint)
Initiate and maintain strong customer service relations with armored carriers, financial institutions, third parties, and other FRB departments and offices
Serve as department's primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible
Complete department accounting entries
Complete daily, weekly and monthly reports
Effectively manage and balance all coin activities including Mint shipments, coin terminals, and on-site coin
Review and complete the daily GL account balances
Process and reconcile daily orders for the Paying team
Complete end of day closeout duties
Effectively acts as a liaison between management and staff
Supports department goals and communicates them in a positive manner to co-workers
Make recommendations for improvement to existing processes
Maintain good, supportive relationships and collaboration with colleagues in Cash operations
Participate and contribute in workgroups
Perform other duties as assigned
Rb · Seattle, WA