Director, Ticket Operations

External

Athleticsbusinessops · Las Vegas, NV

Full-timeOn-site1w ago

AuditingClassificationComplianceCRMExcelLeadership

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About the role

The Director, Ticket Operations provides strategic leadership and technical oversight for the Athletics' ticketing ecosystem. This role is responsible for end-to-end inventory management on the ProVenue platform, financial reconciliation of all ballpark events, and the professional development of the box office and game day service teams. As the organization prepares for the transition to the new Las Vegas ballpark, this individual will play a critical role in shaping the future of the fan experience and ticketing strategy. This role is based in Las Vegas and supports ticketing operations for both Spring Training and West Sacramento events.

Responsibilities

System & Inventory Management

Platform Architecture: Lead the configuration and management of season, group, and individual event builds within the ProVenue system.

Technological Optimization: Maximize the utility of the MLB Ballpark App, CRM, and third-party vendor platforms to ensure a seamless purchasing journey for fans.

Inventory Control: Oversee comprehensive inventory tracking, allocation, and reporting to ensure optimal availability across all sales channels.

Financial Oversight & Compliance

Auditing & Reconciliation: Conduct end-of-event financial audits, including credit card reconciliations and daily sales reporting.

Regulatory Alignment: Ensure all ticketing operations remain in strict compliance with organizational policies, state/federal laws, and MLB/Tickets.com mandates.

Financial Reporting: Deliver detailed sales data and analytical reports to senior management to inform high-level business decisions.

Strategic Collaboration & Sales Support

Cross-Functional Launch: Partner with Sales and Marketing to execute product launches, including season ticket renewals, mini-plans, and promotional offers.

Regional Support: Develop and implement pricing structures and ticketing policies for Spring Training and West Sacramento operations.

Secondary Market Strategy: Collaborate with the Strategy and Analytics team to manage secondary market relationships and data-driven pricing models.

Gameday Operations & Leadership

Staff Development: Recruit, train, and supervise the box office and ticket resolution teams to ensure premium fan support during Athletics home games and special events.

Customer Resolution: Utilize purchasing history and customer data to resolve complex ticketing issues and maintain high service standards.

Other duties as assigned

Qualifications/Requirements:

5-7+ years of progressive experience in ticket operations, preferably within large-scale live event, sports, or entertainment environments.

Strong proficiency with ProVenue.

Proficiency in Microsoft Office Suite, with strong working knowledge of Excel.

Proficiency in Google Workspace applications, including Docs, Sheets, and Drive.

Strong understanding of event builds, inventory, ticketing systems, and pricing models.

Exceptional attention to detail with the ability to ensure accurate event setup and inventory tracking while maintaining high levels of data accuracy and consistency.

Demonstrated experience managing ticketing revenue reconciliation, including sales reporting, audits, end-of-event processes, and compliance with organizational standards and Major League Baseball requirements.

Proven ability to lead box office and gameday service teams in fast-paced, high-volume environments. Experience training, developing, and managing staff while maintaining strong customer service standards.

Ability to appropriately manage confidential and sensitive information while maintaining a high level of trust and integrity.

Working knowledge of industry regulations, MLB requirements, and organizational policies related to ticketing operations and compliance.

Must have a valid driver's license with a safe and verifiable driving record.

Willing and able to work onsite in Las Vegas, Nevada.

Willing and able to support Arizona ticket operations in Mesa annually, and to travel to Sacramento for approximately 25% of home games.

Director, Ticket Operations

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