Government Customer Success Manager

Responsibilities

• Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion.
• Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders.
• Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic's capabilities to each agency's mission and compliance objectives.
• Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth.
• Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic's business goals.
• Collaborate closely with Sales, Product, Engineering, and Support to resolve issues, communicate roadmap context, and advocate for the unique needs of government partners.
• Coordinate secure communications and documentation in accordance with customer and internal policies, maintaining the highest standards of reliability and responsiveness.
• Build and maintain structured account intelligence, tracking usage, measurable outcomes, stakeholder movements, and next actions to ensure alignment and transparency.
• Represent the voice of the government customer internally-providing insights that guide product evolution, policy decisions, and service delivery for public sector use cases.
• Contribute to the ongoing refinement of Elliptic's government customer‑success strategy, sharing lessons learned and best practices to strengthen engagement across this critical segment.
• Required Qualifications
• British citizen (due to security requirements for UK Government work).
• Demonstrated experience working with public sector customers, including managing co

Benefits

Additional Information

Job Title: Government Customer Success Manager - EMEA - London Company description As digital assets and cryptocurrency become more widely adopted every day,, our products are essential to ensure cryptocurrency is safe and accessible to all. Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good. Our products are used by some of the world's leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week. Elliptic is backed by some of the top VCs: SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo. To achieve our mission, we depend on our incredible team of Elliptites. Our values are reflected in everything we do and every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day. We encourage new ideas and learning, whether that's through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all. Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from you! The Impact You Will Have: As a Customer Success Manager for the Government and Public Sector segment, you will play a critical role in driving the success of a portfolio of UK government, law enforcement, and intelligence agency customers. These mission‑critical accounts operate in complex regulatory, security, and procurement environments and require strategic partnership, precision, and trust. You will act as a trusted advisor and primary advocate, ensuring that each organization continuously realizes measurable value from Elliptic's solutions. Your focus will be on driving adoption, value realization, retention, and expansion - partnering closely with the Account Executive to help customers achieve their operational outcomes while navigating sensitive and highly structured environments. This role brings together strategy, relationship management, and product expertise. In a typical week, you might lead a strategic business review with a national law enforcement agency, collaborate with Product to refine workflows that support pressing compliance objectives, or shape a tailored renewal and expansion plan that reinforces Elliptic's position as a long‑term, trusted partner to government. Through thoughtful engagement, data‑driven insights, and proactive stakeholder management, you will ensure each customer not only renews but continues to grow with Elliptic - broadening adoption, strengthening integration, and becoming strong advocates for our mission to make the crypto ecosystem safer and more transparent for all.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at elliptic? Share your experience