Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
Participates in or assists in training new or less experienced employees and demonstrating work processes
Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Receives, screens and routes incoming calls and other correspondence
May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
Retrieves or sends supporting documentation to vendors or others as directed
Performs clerical duties, including data entry, filing documents, email, and calendar management
Makes and maintains a connection with the customer by understanding and meeting their needs
Supervisory Responsibilities
This job does not have supervisory duties.
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Benefits
Base compensation offered for this role is $18.61- $27.79 hourly and is based on experience and qualifications.** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.**For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee'Health insuranceVision insurancePerformance bonus
Additional Information
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
We are seeking a Claims Admin to support our Large Loss unit. In this role, you will handle a variety of administrative tasks, including ordering police reports, submitting claims to other carriers, completing social media and trace report requests, and processing invoices. Strong data entry skills are essential, as the position also involves ensuring the timely and efficient download of large file share documents. The ideal candidate will have either prior claim and EPIC experience or an administrative background. If you are self-motivating and comfortable working in a detailed oriented environment, we encourage you to apply!
Allstate · - NC (remote)