Preferred Work Experience 3 - 5 years of working experience with process analysis and driving Lean/Six Sigma transformation efforts that result in sustained, on-going process improvement and culture change.
3 - 5 years of experience facilitating work sessions and process improvement events
5 - 7 years of experience in Customer Service, call center, finance or insurance field
1 - 3 years experience working in an agile environment including planning, stand ups, story points/backlogs, burndown charts/velocity metrics and retrospectives
Preferred Education
Bachelor's Degree in Business or related field
Preferred Licenses
N/A
Preferred Certifications
Rapid Process Improvement Facilitator (required to be obtained within the first 2 years of the role)
FAST Work Session Leader (required to be obtained within the first 2 years of the role)
Six Sigma Green Belt Certification (required to be obtained within the first 2 years of the role)
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Responsible for being a "change agent," constantly challenging conventional thinking, approach, and current ways of doing business.
Consult with business sponsors and stakeholders to assess new projects for value, ensure sponsor/stakeholder commitment and select appropriate improvement methodologies.
Provide the business analysis, design, and implementation support on critical projects to ensure the right processes are implemented at the right time with minimum negative impact. Customize the improvement approach to meet the specific need(s), which may include:
Work session facilitation: train, coach and challenge process owners and teams in the use of Lean/Six Sigma tools and approaches to define customer and business requi
Benefits
Health insuranceVision insuranceRemote work options
Additional Information
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.
PURPOSE OF THE JOB
The Continuous Improvement Manager advocates new ways of doing things, challenging conventional wisdom by introducing and demonstrating proven quality improvement methodologies. This individual will coach others on the value of using the Operational Excellence (OE) tools, the impact of having optimal processes and systems, the vision of how to get there, and how it results in increased productivity and higher satisfaction for customers and employees.
The Continuous Improvement Manager is a well-skilled facilitator and subject matter expert for corporate process improvement. Through coaching, mentoring, and leading large projects, they work directly with key stakeholders to identify process improvement opportunities and determine the appropriate improvement methodology. As a result of their efforts, process management tools and techniques are cultivated and integrated throughout the organization and business results are achieved and sustained.
REQUIRED QUALIFICATIONS
Required Work Experience 5 years business operational experience
5 years implementing operational solutions and working collaboratively with other departments and different levels of administration.
5 years process management experience with a proven track record managing process improvement and teams
3 years of experience in Project Management
Required Education
High-School Diploma or GED in general field of study
Required Licenses
N/A
Required Certifications
N/A
Bcbsaz · AZ Blue Phoenix, AZ 85021