Chrobinson · Monterrey, MexicoPrepare for this interview
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C.H. Robinson is looking for an Operations Representative to join our team in Monterrey. In this role, you will be essential to maintaining uninterrupted logistics operations overnight, ensuring shipments move efficiently while supporting customers during off-business hours. Apply now to make an impact in a 24/7 global environment! At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy. Availability to work overnight hours (12:00 AM - 8:00 AM) and weekends is required. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Executes one or a combination of the following tasks: order creation, shipment activation, load building, appointment scheduling, and/or track and trace, in accordance with office and company policies and procedures, with a focus on quality and efficiency. Validates and ensures the accuracy of load data in CHR systems. Monitors load boards and assigned email accounts to respond to customer and carrier requests. Utilizes SOPs in order to carry out assigned operational activities and meet prescribed service level agreements. Documents milestone events, gathers and communicates information for proper problem resolution, resolves routine exceptions utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures. Runs and distributes reports in alignment with defined processes. Focuses on internal and/or external customer needs, recognizes service issues, implements customer-focused practices and/or escalates when appropriate. Follows through on customer requests to ensure satisfaction, where applicable invites feedback and seeks suggestions for improvement. Builds relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes. Completes activities with accuracy and compliance to CHR and customer standards. Contributes to the department's efficiency by identifying and/or implementing operational enhancements. Understands available tools and resources and how-to best leverage each to implement efficiencies.
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