BMC Remedy Ticketing System, Help Desk Support, IT Help Desk Certifications:
CompTIA Security+ CE | CompTIA - CompTIA Experience:
5 + years of related experience US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a Help Desk Specialist at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your IT career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Specialist , the work you'll do at GDIT will be impactful to the mission of the JSF F-35 support team at Wright Patterson AFB, OH:
Provides first-tier software, hardware and printing technical assistance to computer users.
Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.
May provide assistance concerning the use of computer hardware, software, and printing.
Responds to and diagnoses problems through discussions with users.
Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.
Serves as focal point for customer concerns.
Documents, tracks, and monitors the technical problems to ensure a timely resolution.
Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
A working knowledge of the M365 office suite, MS Teams, and the windows operating system.
WHAT YOU'LL NEED TO SUCCEED:
Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:
Security Clearance Level: Active Secret clearance
Required Experience:
5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Experience with Remedy/Help Desk Management Systems.
Progressive experience in the management of a technical support team.
Experience developing and providing Service Level Agreements and Help Desk deliverables.
Required Certifications: DoD 8140 Work Role (411) Technical Support Specialist - Basic: Security+ CE and Industry certification: AZ-900 - Microsoft Azure Fundamentals.
Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.
Location: Onsite at Wright Patterson AFB, OH.
US Citizenship required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work.
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely hourly rate for this position is between $29.43 - $39.81. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
T elecommuting Options:
Onsite
Work Location:
USA OH Wright-Patterson AFB
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to c
Benefits
Health insuranceDental insuranceVision insurance401(k)
Additional Information
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Job Qualifications:
General Dynamics It · Wright-patterson Afb, OH