Product Support Analyst

About the role

As a Support Analyst at MRI Software, you will provide application support for our SaaS platforms, assisting clients across system configuration, data integrity, and business workflows including financial and operational processes. This role is suited to someone who can work independently, take ownership of issues end-to-end, and deliver a high standard of client-facing support. You will work across core platform functionality as well as integrated third-party solutions, ensuring a seamless client experience within MRI Software's open and connected ecosystem. You will act as a key point of contact for customers, bridging the gap between business users, technical systems, and internal teams, helping clients maximise the value of MRI Software solutions. From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Eq