Field Service Coordinator

About the role

-Coordinate between internal sales and service center, and quote to internal sales based on inspection report from service center. -Arrange transportation accordingly between customer site and service center, service center and supplier. -Coordinate between the customers (AL abroad) and service center. -Place repair order to service center production team when getting orders from internal sales. -Place order to DC to purchase spare parts needed for repair; And tracking the lead time of spare parts for all the orders. If needed, negotiate with DC to check possibility to deliver parts in advance. -Place order to supplier to purchase consumable material and for order outsourcing repair. -Statistical data and prepare indirect purchase report. -Coordinate with production team leaders and internal sales to ensure delivering orders on time. -Arrange field service job for repair package and provide information to all key stakeholders. -Customer Invoice and internal invoice after the repair is completed. -Report problem orders and feed back to related person. -Document and data management of service center. -Involve ALPS, implement continuous improvement in responsible field. -Follow up KPIs related to production planning and coordinating job. -Managing consumable material inventory of service center, ensure reasonable inventory level. And managing supplier accordingly. -Involve in internal audit of ISO9001 system. What you know: -Good knowledge on production planning or material planning. -Good English both oral and written. -Good PC literature in MS Office. -Able to handle conflicting demands and work under pressure. -Excellent coordination and communication skills. -Strong personality and experience of coordinating and planning. -5+ years working experience in mechanical industry. -3+ years of coordinating, planning experience. -Inventory management experience is preferred. -Bachelor's degree majored in Mechanical Engineering or related. We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.