Credit Control Manager, Asia

About the role

The purpose of this role is to lead and coordinate operational activities within the credit control function, ensuring efficient debt collection and allocation while delivering exceptional service. This role involves providing leadership to a team of Credit Controllers, driving continuous improvement and process efficiency to meet agreed service standards. The role also includes supporting business operations to achieve regional targets and goals in alignment with established policies and procedures. Your New Role : Lead and manage the credit control team to achieve departmental goals and objectives Support the implementation of the team strategy to enable the delivery of overall business/financial targets. Ensure that all transactions are documented correctly and meet audit and management requirements, along with complying with the company policy and procedures. Build and maintain relationships with key stakeholders (across Asia) Oversee all issues/requests are responded to by the team in a timely, professional manner. Provide timely and accurate reports monitoring and analysis to the business and country finance head Present updates on credit collection portfolio on monthly/quarterly basis with all key stakeholders across Asia To engage with credit control team from brokers via meeting or physical visit to broker office to clear out outstanding unmatched transactions, as required. To ensure premium are being collected within the timeframe and minimal provision of bad debts. Continually seek opportunities for automation, or process effectiveness in line with a strong data analysis approach, ensuring efficiencies are captured. Develop succession plans, coaching, and leading staff to achieve maximum effectiveness. Any other tasks assigned by the immediate superior or HOD About You:- Bachelor's degree in finance, Accounting, Business Administration or any related field Experience in managing large team of people (10-15) Minimum of >5 years of experience in credit control management with at least 3 years in a leadership role. Strong understanding of credit control, receivable and collection management Strong analytical background, proficiency in data reporting tools, and ability to generate insightful reports that support strategic decision-making Proven ability to lead and motivate a team Exceptional communication and interpersonal skills Experience in underwriting, broking , collection within the insurance industry is a plus About QBE What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.