Provide expert technical support for IV infusion therapy systems ( e.g. volumetric and syringe pumps) and a wide range of medical devices ( e.g. ECG, spirometry, blood pressure, thermometry)
Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair of laboratory, refrigeration, and medical equipment
Diagnose faults efficiently and implement corrective actions to minimise equipment downtime and maintain service levels
Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GxP standards, and applicable regulations ( e.g. ISO 9001, ISO 17025)
Maintain accurate service records, calibration certificates, and documentation to ensure full audit readiness and compliance
Act as a technical SME, supporting product lifecycle activities including evaluation, validation, upgrades, and equipment selection
Collaborate closely with Quality, Logistics, Warehouse, and Customer Service teams to ensure seamless service delivery and customer satisfaction
Support OTIF (On Time In Full) performance and assist with workflow planning, scheduling, and prioritisation of engineering activities
Manage tools, spare parts, and calibration standards to ensure operational readiness
Respond to technical queries, equipment alerts, and recalls in collaboration with QA and leadership teams
Lead or support continuous improvement initiatives to enhance processes, documentation, and service delivery
Provide training, guidance, and technical coaching to other engineers and stakeholders as needed
Requirements
Essential skills and experience:
Strong working knowledge of refrigeration systems , including a solid understanding of low temperature technologies (e.g. -80°C freezers and cascade systems), with the ability to diagnose faults and carry out effective repairs
Demonstrable hands-on experience in the installation, fault finding, maintenance, calibration, and repair of laboratory, refrigeration, and/or medical equipment, ideally within a regulated or clinical environment
Advanced technical troubleshooting capability , with proven experience in diagnosing and resolving complex issues across laboratory, cold-chain, and medical device equipment
Sound understanding of regulatory and quality frameworks relevant to clinical or laboratory environments ( e.g. GCP, GMP, ISO 9001), with the ability to consistently work in line with SOPs and compliance requirements
High level of accuracy in documentation and record-keeping , ensuring all service, calibration, and repair activities are fully traceable, audit-ready, and compliant with internal and external standard
Additional Information
Job Description Summary
Who We Are & What We Do
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation.
With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
How will you make an impact & Requirement
Role Mission
This is a Temporary Backfill.
As an IV Infusion Therapy Subject Matter Expert and Medical Device Technical Service Engineer, you will provide advanced technical leadership across the In-House Engineering (IHE) function. You will ensure the performance, reliability, and compliance of clinical trial equipment throughout its lifecycle-from evaluation and validation through to calibration, maintenance, and repair.
Working within a highly regulated ( GxP ) environment, you will play a key role in supporting patient safety and data integrity by delivering high-quality engineering services and driving best practice across IV infusion systems and medical devices. This role combines hands-on technical expertise with cross-functional collaboration to support global clinical trials and operational excellence.
Resonantclinical · Chorley, UK