Customer Service Manager

Responsibilities

• Lead and manage daily customer service operations and team performance
• Ensure timely and professional handling of enquiries, quotations, orders, and service requests
• Provide proactive updates on order status, shipments, risks, and solutions to customers and management
• Drive continuous improvements in service processes, efficiency, and quality
• Coordinate closely with internal departments to ensure smooth order fulfilment and issue resolution
• Build and maintain strong relationships with customers and internal stakeholders
• Maintain accurate service records, reports, and operational documentation
• Ensure compliance with company policies, customer requirements, and quality standards

Requirements

• Degree/Diploma in Business, Engineering, Operations Management or related field
• At least 5 years of experience in a managerial or senior customer service role
• Experience in machinery, equipment, semiconductor, or electronics industry preferred
• Customer-focused mindset with strong analytical ability
• Willingness to support after office hours when required for urgent matters

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Company Intel

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