Customer Service Manager
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Responsibilities
- Lead and manage daily customer service operations and team performance
- Ensure timely and professional handling of enquiries, quotations, orders, and service requests
- Provide proactive updates on order status, shipments, risks, and solutions to customers and management
- Drive continuous improvements in service processes, efficiency, and quality
- Coordinate closely with internal departments to ensure smooth order fulfilment and issue resolution
- Build and maintain strong relationships with customers and internal stakeholders
- Maintain accurate service records, reports, and operational documentation
- Ensure compliance with company policies, customer requirements, and quality standards
Requirements
- Degree/Diploma in Business, Engineering, Operations Management or related field
- At least 5 years of experience in a managerial or senior customer service role
- Experience in machinery, equipment, semiconductor, or electronics industry preferred
- Customer-focused mindset with strong analytical ability
- Willingness to support after office hours when required for urgent matters
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Company Intel
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