AV Product Manager, CIS

About the role

AV Products is redefining how Amazon employees collaborate in conference rooms and meeting spaces across the globe. We're in the middle of a massive transformation, migrating thousands of rooms from legacy systems to Zoom Rooms, developing new product standards for every room size from huddle spaces to executive boardrooms, and building a 3-year strategy that shifts Amazon to customer-centric collaboration solutions. We need a Product Manager to own user research, lab operations, business operations, and agile delivery for this team. This isn't a "sit in meetings and write docs" PM role. You'll be in the lab testing hardware from equipment manufacturers across multiple room configurations. You'll be onsite running research events with real employees, collecting survey data, and turning 2,000+ customer interactions per year into product decisions. You'll manage the AV Products Lab our physical testing and demonstration space and use it to sell the team's vision to leadership, partners, and stakeholders across the organization. You'll support the monthly business review, capacity planning, finance inputs, and sprint delivery cadence for a team that ships real products into real rooms used by hundreds of thousands of people every day. Key job responsibilities User Research & Customer Testing - Design, plan, and execute user research programs targeting 2,000+ customer engagements per year through dedicated research spikes, onsite events, virtual surveys, 1:1 interviews, and focus groups - Lead onsite user research events (e.g., engaging end-users in-person at a single event) to collect qualitative and quantitative feedback on deployed AV products - Develop and deploy satisfaction surveys measuring user experience across new Zoom Room deployments, tracking metrics like overall satisfaction scores - Synthesize research findings into actionable product recommendations - identifying pain points (e.g., screen sharing workflows), strengths (audio/video quality), and feature requests - Manage branded research incentive programs (swag, recognition) to drive participation and engagement with survey and testing programs - Coordinate user testing for new product development including conference room solutions, whiteboarding products, and training room standards across multiple hardware platforms AV Products Lab Management - Own and operate the AV Products Lab as both a testing environment and a demonstration space for stakeholders and leadership - Coordinate hardware procurement, shipping, and installation for lab-based product testing across multiple manufacturers - Plan and host lab walkthroughs and demonstrations for senior leaders, partner teams, and visiting stakeholders to communicate the team's roadmap, product direction, and innovation pipeline - Manage proof-of-concept deployments and pilot programs, coordinating with engineering and deployment teams to validate new products before mass rollout - Maintain lab documentation, test reports, and system configurations to support product development decisions Business Operations & Stakeholder Management - Support the monthly business review (MBR) process end-to-end: data collection, narrative writing, metrics reporting, and presentation to leadership - Manage capacity planning and resource utilization tracking across the product team's roadmap, reporting actual hours against estimated capacity across 15+ active projects - Support financial planning including AV spend forecasting, vendor cost modeling, and budget inputs - Track and report on team goals, maintaining status updates and progress reporting through tools like Gopher and Asana - Coordinate quarterly stakeholder Q&A and strategy update sessions across global time zones (APAC/EMEA and AMER/APAC) - Produce high-profile bulletins, status communications, and leadership-ready documents that communicate team progress and risks Agile Delivery & Scrum Leadership - Serve as scrum master for the product team's sprint cycles, facilitating planning, standups, retrospectives, and backlog grooming - Track and report engineering sprint metrics including throughput forecast vs. actual, velocity (sprint points), and capacity utilization - Drive sprint retrospectives focused on continuous improvement - T-shirt sizing accuracy, completion rates, and blocker resolution - Coordinate cross-functional dependencies with engineering, service operations, deployment, and enterprise engineering teams to unblock delivery A day in the life You start your morning reviewing the sprint board in Asana and checking overnight updates from global partners. At 9:00 AM you facilitate standup with the product team - four product managers plus engineering - walking through blockers on the large conference room testing and confirming the user research event logistics for next week. After lunch, you host a lab walkthrough for a visiting director who wants to understand the Zoom Room migration roadmap and see the new dual-display cart solution