Marine Technical Support Specialist

About the role

You are responsible for providing first line technical support for emergency cases and planned services to Marine customer and Sales Companies, remotely. Remote trouble shooting, identification and analysis of the problem. Acts as a technical planner for trouble-shooting tasks in coordination with the "Global Marine Coordinator" to fine tune tasks in terms of needed, skills, tools, additional parts, timing of work. Identification of FSE skills, tools, spare parts & equipment needed on board. Creation of service requests. Ability to handle all major products and applications at least within one BU. Quality check of reports and documentation of all performed service tasks. Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks. Hand over to Global Marine Coordinator. Training of local FSE. Acts as a regional knowledge and skill transfer from Central BU technical specialists and cascades this out to local SC upon need Support of claim handling.