We are seeking a dedicated Manager Litigation Operations - Injury Litigation (PIP/MedPay).
We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position must be based in our San Antonio, TX or Tampa, FL offices. Relocation assistance is not available for this position.
Responsibilities
Accountable for delivering operational litigation results, including appropriate management of external legal expense, assigned defense counsel, case quality, and member service.
Utilizing a thorough understanding of trial strategy, case law, and jurisdictional trends, accountable for identification of appropriate strategic resolution track, to include recommendation of cases to proceed through trial.
Manages a team of claims litigation professionals and is responsible for the assignment of cases to litigation managers and to defense counsel and for ensuring quality, accuracy, and timeliness as they handle litigation based on applicable USAA Auto, Property and Small Business Insurance contracts.
Accountable for reviewing, auditing, and approving legal expenses and fees and escalates as appropriate.
Responsible for ensuring litigation documentation records are current, timely, and completed across the team.
Responsible for developing, communicating, and training of new and revised policies and procedures that enable team members to be compliant with USAA standards, meet or exceed functional goals and objectives while providing excellent member service.
Builds, develops, and leads a team through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of operational or military experience, to include a minimum of 4 years of P&C experience in complex casualty claims handling.
2 years direct claims litigation handling.
2 years of direct team lead, supervisory, or manageme
Benefits
Health insuranceVision insuranceRemote work optionsFlexible schedule
Additional Information
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
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