As a Customs Team Leader , you will be responsible for leading a team and creating the right conditions for performance, engagement and service excellence.
Your responsibilities will include:
Leading, motivating and developing a team of customs professionals in a dynamic operational environment
Building a positive, high-performing team culture based on collaboration, accountability and continuous learning
Managing team performance through clear objectives, KPIs, regular 1:1s, coaching and feedback
Driving productivity, efficiency and workload management across the team
Supporting the development of team capability through training, mentoring and ongoing people development initiatives
Working closely with internal stakeholders to ensure strong service delivery and effective communication
Managing escalations and critical operational situations, providing clear recommendations and solutions
Ensuring new processes, changes and initiatives are successfully embedded within the team
Driving continuous improvement, cost-saving and performance initiatives using data and operational insight
Promoting a mindset of quality, process discipline and operational excellence
Requirements
We're looking for a confident and proactive leader who combines people leadership skills with customs and logistics expertise , and who can balance day-to-day operations with longer-term team improvement.
You'll be a great fit if you have:
2-3 years of leadership experience in an operational environment
Strong experience in a customs and logistics setting
A continuous improvement mindset with the ability to identify and drive efficiencies
Strong analytical skills and an end-to-end process mindset
Ability to work independently, under pressure and to tight deadlines
Good working knowledge of MS Office , especially Outlook, Excel, PowerPoint, Word and Teams
Fluent English with strong communication skills
Experience building strong working relationships across teams and stakeholders
A highly collaborative approach to leadership
A degree or equivalent qualification/certificate
A strong quality and process mindset
A self-driven, solution-oriented way of working
It would be an advantage if you also have:
Previous experience leading customs teams or customs operations
Experience in change implementation and operational transformation
Exposure to working in large, international or matrix organisations
Experience working with remote or cross-border stakeholders
A strong understanding of performance reporting and team efficiency management
Why join this role?
This role offers the opportunity to make a visible impact in a business-critical customs function. You will lead a team that helps keep international trade moving, while also shaping performance, culture and continuous improvement.
It's a great role for someone who wants to combine people leadership , customs expertise , and operational improvement in a global business environment.
Benefits
We offer the opportunity to join an international business where development, collaboration and operational excellence are at the heart of how we work.Salary banding: 11,000 - 15,000 per month7.5% Annual BonusLuxMed and SportscardReady to take the lead?If you're an experienced operational leader with customs knowledge and a passion for developing people, improving performance and delivering high-quality service, we'd love to hear from you.We are happy to support your need for any adjustments during the application and hiring process. If you need special assiRemote work optionsPerformance bonusParental leave
Additional Information
Lead a high-performing customs team in a fast-moving global logistics environment
We are looking for a Customs Team Leader to join our Customs Control Tower team in Poland.
This is an exciting opportunity for an experienced people leader with strong customs and logistics knowledge, who thrives in a fast-paced operational environment and enjoys driving team performance, process excellence and service quality.
As a Team Leader, you will play a key role in leading and developing a team of customs professionals, ensuring the smooth execution of daily operations, building strong stakeholder relationships, and driving continuous improvement across the function.
If you are passionate about leadership, operational performance and creating a strong team culture, this could be a great next step in your career.
Maersk · Warsaw, 00-839, Poland