Senior Technician Data Center Operations Support

External

Unisys · Qts Richmond 1 Data Center

Full-timeOn-siteToday

ComplianceDocumentationIncident ResponseLeadershipNetwork MonitoringRouting

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About the role

We are seeking a Senior Data Center Data Center Operations Support Technician to provide site-based technical and operational support within high-availability data center environments. This role is responsible for maintaining system stability, supporting infrastructure operations, and ensuring timely resolution of issues impacting critical IT systems. The Senior Data Center Operations Support Technician plans and executes complex tasks without supervision and provides direction and support for subordinate Data Center Operations Support Technicians. This role may serve as a site leader, responsible for all matters concerning data center operations at the assigned site(s). The ideal candidate will bring experience across hardware, systems monitoring, and data center operations, with a strong focus on reliability, responsiveness, and operational excellence.

Responsibilities

Provide day-to-day operational and technical support for data center systems and infrastructure.

Install, configure, and maintain hardware and software systems within the data center environment.

Perform system and network monitoring using enterprise tools to ensure optimal performance.

Troubleshoot and resolve issues related to servers, storage, networking, and peripheral equipment.

Support data processing activities, including batch operations and job monitoring.

Execute cabling, rack/stack, and server installation activities.

Maintain accurate logs, documentation, and operational records.

Follow and uphold emergency operating procedures and escalation protocols.

Collaborate with internal teams, vendors, and clients to resolve complex technical issues.

Interface with clients and support groups to escalate issues for resolution.

Required Skills and Work Experience

Advanced working knowledge of data center operations support.

2-4 years of experience in data center operations role, infrastructure support role, or a related technical field.

Technical Skills

Data center infrastructure support (racking and stacking IT equipment, structured data cabling)

IT hardware maintenance and servicing.

Advanced troubleshooting of hardware, core software, and network issues.

Environmental monitoring.

IT systems performance analysis.

Batch processing and job scheduling support.

Hardware and peripheral equipment maintenance

Advanced networking concepts (connectivity, switching, routing).

Manage rack utilization and power allocations.

Assist with planning for complex infrastructure projects in the data center.

Professional Skills

Strong problem-solving and analytical ability

Mindfulness with a focus on accuracy and documentation.

Effective communication and collaboration across technical and non-technical teams

Ability to work in a fast-paced, mission-critical environment.

Customer-focused mindset with responsiveness to issues.

Willingness to work in a procedure-driven environment.

Physically fit, capable of lifting and moving heavy equipment safely, using mechanical lifting aids when appropriate.

Willingness and ability to work on hard surfaces within a climate-controlled environment.

Team leadership experience.

Manage and participate in on-call rotation .

Operational Skills

Incident response and escalation management.

Adherence to operational procedures and compliance standards.

Ability to manage multiple priorities and tasks simultaneously.

Familiar with a Data Center Infrastructure Management toolset.

Familiar with a Service Management toolset (e.g., ServiceNow).

Strong technical documentation habits.

You will be successful in this role if you have:

Required Qualifications

High school diploma or GED.

Preferred Qualifications, Skills, and Work Experience

Associate degree or technical certification in IT, computer science, data center operations, or a related field.

Technical certifications CompTIA (A+, Network+, Server+).

CCNA.

Experience supporting multiple systems or platforms (e.g., servers, network devices, storage systems)

Familiarity with data center infrastructure performance standards and safety practices.

Structured data cabling.

Advanced IT Service Management knowledge.

Work Environment

This role is site-based.

This role may be required to travel to other sites.

Regular 40-hour week (Monday-Friday).

Required to work outside business hours when necessary to achieve critical business objectives.

Required to participate in a standby on-call roster.

Reports to a team manager.

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender iden

Senior Technician Data Center Operations Support

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