General handling and processing of product and delivery date enquiries, including sales promotions
Handle incoming inquiries by phone and mail and help advice our customers on technical products issues.
Responsible for keeping our customer data base in SAP
Following up on back orders, claims towards our European logistics center
Customer Service Specialist with Bulgarian Language at Ttiemea
Act as liaison between internal departments, incl. our European departments
Ad-hoc support to the front line team around customer support
Support our customers processing their orders
Find the best solution together with our customers and ensure they meet dedicated professionalism when contacting us
Help account managers drive our sale
Ad hoc handling of administrative tasks related to sales and logistics
Our requirements
Excellent communication skills
Fluent in Bulgarian, plus intermediate English knowledge
Strong focus on customer satisfaction
Attention to details in written communication with customers
Ability to manage several tasks and projects at once
Ability to work effectively as a team member but also be comfortable with work independently
General working knowledge of MS Office
Experience in customer service and/or order management
SAP knowledge - will be an asset
University Degree - will be an asset
Benefits
Hybrid model of workExciting job in an international company, with opportunities to contribute to fast-growing industryWork in a diverse and supportive team of professionalsBuddy, mentor & induction training - that will help you to smoothly find yourself in our companyWide choice of benefits (private medical care, life insurance, vacation bonus)No formal dress codePossibility to use foreign languages and to collaborate with cross-region teams#TTI-EMEA #LI-HYBRID #LI-IC1Visit https://www.ttigroup.com to find out more about usVision insurancePaid time offPerformance bonus
Additional Information
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Techtronic Industries is a world-class leader in the design, manufacturing and marketing of power tools, outdoor power equipment and floor care appliances for consumers, professional and industrial users in the DIY, repair and construction industries. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence and exceptional people drives our culture. Our brands are red-hot - our growth leads the home improvement and construction industries, as we are totally committed to growing our portfolio of exceptional and powerful brands. We fuel our brands with a continuous stream of innovation, value-added, robust new products, which meet the specific needs of our customers.
Ttiemea · Zagreb, Croatia