Reviews all state process documentations and ensures processes are streamline and consistent with each state
Identifies any missing elements that could cause process gaps and inventory to accumulate
Reviews and creates exception reports as needed
Remediates off track accounts by working with leaders and analytics team
Ensures all standard operating procedures are consistent and continuous with workflows and documents and various other state requirements
Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes
Influences new and ongoing workflow and documents buildouts to ensure effective process design is implemented
Identifies and implements automation tools that can enhance process efficiency and accuracy
Independently leads small to medium scale projects to conclusion
Education/Experience:
High School Diploma/GED required, Associate's degree preferred.
1-3 years in a Data Analyst Role
Six Sigma Knowledge/Certification is a plus
Requirements
Strong problem-solving and critical-thinking skills
Excellent communication and interpersonal skills
Ability to influence and drive change across all levels of the organization
Adaptability and resilience in a fast-paced environment
Implementation of process improvement frameworks and methodologies
Experience in managing small-scale projects from inception to completion
Must be proficient in Windows, Outlook, and Word
Must have intermediate or advanced knowledge in Excel
Work Environment:
Disclaimer:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.
Additional Information
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Responsible for optimizing and enhancing processes within the legal recovery collection functions by reviewing existing processes for breakdowns, inconsistencies, rework and presenting results and potential solutions to senior management to drive continuous improvement towards the department's strategic growth path. This role will focus on driving efficiency, reducing costs, ensuring compliance, and improving the overall effectiveness of recovery operations.
Pra · Norfolk, VA