Team Leader - Customer Pricing NA

About the role

JD for Team leader Global Customer Pricing THE OPPORTUNITY: The Pricing Team Leader is responsible for leading a global pricing operations team to deliver accurate, timely, and compliant pricing outcomes aligned with business and commercial objectives. This role focuses on people leadership, operational excellence, and continuous improvement, ensuring adherence to pricing policies, SOPs, SLAs, and quality standards. The Team Leader will coach and mentor associates, provide clear guidance on priorities, manage workloads and capacity, monitor key performance metrics, and proactively manage pricing risks or escalations. The role requires close collaboration with internal pricing teams, commercial partners, and cross‑functional stakeholders to drive revenue growth, operational efficiency, and customer satisfaction.

Requirements

• Bachelor's degree in a relevant field or equivalent professional experience
• Proven experience in a leadership or supervisory role, preferably within a pricing, operations, or project‑based environment
• Technical Proficiency
• Strong working knowledge of:
• Microsoft Office (especially Excel)
• Qlik Sense
• Power BI
• Minimum of 3-5 years of people management experience
• Demonstrated experience leading teams in high‑volume, deadline‑driven environments
• THOSE NECESSARY TO PERFORM THE JOB COMPETENTLY:
• Leads end‑to‑end pricing operations with strong expertise in pricing structures, margins, governance, compliance, and audit readiness
• Drives accuracy, quality, and SLA adherence in high‑volume, deadline‑driven environments
• Plans and manages workload, capacity, and queue prioritization to optimize team productivity and performance
• Applies strong analytical skills using Excel, Qlik Sense, and Power BI to track KPIs and drive data‑based decisions
• Identifies process gaps and leads continuous improvement initiatives to deliver faster, better, and more efficient outcomes
• Coaches, mentors, and develops team members, including onboarding and training of new joiners
• Demonstrates strong ownership, accountability, and structured decision‑making in complex pricing scenarios
• Effectively manages stakeholder communication and escalations with a clear, customer‑focused approach
• Embraces change with a continuous learning mindset and openness to new ideas and innovation
• Flexible to Work from Office/Hybrid Model of Work.
• HOW YOU WILL THRIVE AND CREATE AN IMPACT:
• Excellent communication and interpersonal skills, with the ability to engage effectively with team members, stakeholders, and clients
• Strong analytical, problem‑solving, and decision‑making capabilities with a results‑driven mindset
• Working knowledge of project management methodologies and tools
• Ability to manage multiple priorities, adapt to changing demands, and work effectively under pressure
• High attention to detail with uncompromising integrity
• Willingness and ability to quickly learn new technical skills and business concepts, demonstrating intellectual curiosity and initiative
• Ability to work independently while also collaborating effectively as part of a global team with flexibility in shifts
• Disclaimer:
• Why Avantor?
• Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
• EEO Statement:
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of y

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