Lead onboarding and Training - deliver engaging, hands-on training session (virtual and in-person) that bring dealership teams up to speed on new technology
Coach & Mentor - work side by side with dealership employee, offering personalized guidance and ongoing support to build lasting skills
Build trusted relationships- serve as go-to partner for dealership management, fostering trust and ensuring alignment with their goals
Analyze & Improve- collect feedback, identify adoption barriers and recommend actional improvements to optimize technology utilization
Manage your territory - coordinate travel logistics (up to 80%, including overnights and flights) while maintain detailed records of visits and travel expenses.
Champion Success - track key performance metrics and celebrate dealer milestones, driving measurable improvements in technology adoption.
How do we measure success in this role?
High dealer adoption and satisfaction with FSR+
Strong, lasting relationships across your territory
Measurable improvements in dealership efficiency and customer experience
Confident, well-trained dealership teams who can independently leverage the platform
Teaching Mentality - you genuinely love helping others learn and grow
Comfort working with technology - you pick up new software quickly and can explain it clearly
An inquisitive mindset - you ask the right questions, dig deeper, and are always eager to understand the "why"
An outgoing, extroverted personality - you are energized by meeting new people
Willingness and ability to travel up to 80% (including overnight travel & Flights)
Valid driver's license and reliable vehicle
Strong communication and presentation skills
Bonus Points If You Have...
Experience with automotive Dealer Management System(s) DMS
Background in software training, or technical enablement
Previous customer service or client-facing consulting experience
Benefits
Performance bonus
Additional Information
Are you passionate about teaching and thrive on helping others succeed? We are looking for you to join our Dealer support Team.
As a Dealership Technology Success Consultant, you will be the driving force behind the adoption of a new online service reservation platform at your assigned dealers. You will coach, train and empower dealership teams to embrace this new technology - turning hesitation into confidence and complexity into simplicity. You will be provided with training that will allow you to lead your assigned dealers through the installation process and continue to provide post-installation support to ensure they are utilizing the new technology to its full potential.
Msxinternational · Boston, MA