Regional Director, Human Resources

About the role

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves. We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Our Newest Opportunity: The Regional HR Director serves as a senior leader responsible for overseeing HR service delivery across a portfolio of PEO/ASO clients through a team of HR Business Partners and HR Consultants. This role is accountable for building, developing, and leading a high-performing HR team that delivers consistent, compliant, and high-quality client experiences. The Regional HR Director ensures that HR service delivery is proactive, structured, and aligned with organizational standards, while also supporting scalability across the business. Unlike a traditional HR Director role, this position is not responsible for day-to-day HR administration for the broader client base. Instead, it functions as a strategic leader, escalation point, and coach , stepping into client matters selectively - primarily for high-revenue, high-risk, or complex situations - to stabilize relationships, resolve issues, and model best practices for the team. This role is also responsible for establishing and maintaining a structured approach to quality assurance, consistency, and risk mitigation across HR service delivery. This role is based in the regional office in Phoenix, AZ , and includes local travel with occasional overnight travel. Essential Duties and Responsibilities Team Leadership, Engagement & Development Lead, coach, and develop a team of HR Business Partners and HR Consultants across varying experience levels Foster a culture of accountability, responsiveness, and high-quality client service Drive employee engagement through regular 1:1s, performance management, and career development planning Identify skill gaps and implement targeted training to elevate HR competency across the team Provide ongoing coaching in core HR disciplines, including employee relations, compliance, and client communication Reinforce consistency in approach, documentation, and service delivery standards Model leadership behaviors and HR best practices through direct involvement when needed Client Experience & Relationship Oversight Ensure consistent, high-quality HR service delivery across assigned client base Oversee team execution of client touchpoints, ensuring alignment with service standards Act as a senior escalation point for complex or sensitive HR issues Support relationship stabilization efforts for at-risk or high-impact clients Maintain direct involvement with a select group of high-revenue or strategic clients Balance client advocacy with compliance requirements, risk mitigation, and organizational standards Escalation Management & Issue Resolution Lead resolution of complex employee relations issues, compliance concerns, and organizational challenges Step into escalated situations to provide direction, credibility, and resolution strategy Coach HRBPs and Consultants through challenging scenarios to build capability and confidence Ensure issues are documented, tracked, and resolved with appropriate follow-through Identify patterns in escalations and implement preventative strategies New Client Onboarding & Service Transition Oversee HR onboarding for new clients to ensure a seamless and structured experience Partner with implementation teams to validate HR setup, policies, and service expectations Ensure HR team readiness and alignment prior to client go-live Step in as needed to support high-value client onboarding or complex transitions Identify onboarding gaps and drive improvements to reduce downstream issues HR Operations Oversight & Quality Assurance Provide oversight of HR service delivery workflows, ensuring consistency and adherence to SOPs Establish and maintain standards for documentation, case management, and compliance practices Design, implement, and continuously refine a quality assurance (QA) framework, including audit protocols, file reviews, and service consistency checks Leverage QA insights, trends, and reporting to improve service quality, reduce risk, and enhance team performance Ensure alignment with internal