MSC Core Engineer III (Req #1309)

About the role

*Shift: Monday-Friday: 6AM EST - 3PM EST We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert-level network and systems support for our clients in a fast-paced, client-facing environment. The ideal candidate is a proactive problem-solver with deep service provider experience, strong troubleshooting skills, and a passion for delivering exceptional customer service. At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable b

Responsibilities

• The essential functions of this position include:
• Deliver high-quality network and systems support within a Managed Services Center.
• Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues.
• Own issues end-to-end until successful resolution is achieved.
• Maintain advanced, up-to-date technical expertise in networking technologies.
• Communicate clearly and professionally with clients and internal stakeholders.
• Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.
• Demonstrate strong attention to detail and ownership in all tasks.
• Collaborate effectively in a team environment while also working independently with minimal supervision.
• Participate in on-call rotation.
• Lead and manage assigned technical projects.
• Multi-task effectively while prioritizing workload in a dynamic setting.
• Maintain a customer-focused, results-driven attitude at all times.
• Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.
• Perform other duties as assigned.

Requirements

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in a service provider network role, with strong knowledge of optics
• Solid expertise with Juniper platforms in service provider environments
• Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms
• Proven track record of successfully troubleshooting complex network issues
• Strong working knowledge of VRF technology
• In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS
• Familiarity with SD-WAN, cloud networking, and network security concepts
• Experience working with Cisco ASR routers
• Background using IT service management tools (ServiceNow preferred)
• Proficient in Microsoft 365 tools (Outlook, Word, Excel)
• Position Specifics
• #LI-AC1
• #IND1

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