IT Support Technician

External

Gohealthuc · Worldwide

Full-timeRemote1d ago

AgileAzureComplianceDocumentationHIPAALeadership

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About the role

The IT Support Technician serves as the first point of contact for technical support (Tier 1), providing prompt and professional assistance to team members across the organization. This role is responsible for troubleshooting and maintaining IT systems and services while delivering exceptional customer service. The IT Support Technician is responsible for managing support tickets and documenting incidents and solutions. The technician collaborates with internal departments and external vendors to support existing technologies and may contribute to organization-wide projects and solution implementations. Operating in a fast-paced, agile environment, the IT Support Technician plays a key role in ensuring system reliability and user satisfaction, supporting broader organizational goals related to customer experience, operational efficiency, and technology advancement.

Requirements

Education Required : - Associate's degree in Computer Science or related field. - Experience may be considered in lieu of a degree.

Licenses/Certifications Required : - None Work

Experience Required :

1+ years of related IT Technical Support

Experience with IT support ticket systems such as Zendesk

Customer Service experience (phone calls, video and customer-facing in person)

Experience with Windows 10 and later

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc .:

Preferred licenses or certifications: Azure Fundamentals (AZ-900), Microsoft 365 Fundamentals (MS-900), CompTIA A+, CompTIA Network+, CompTIA Security+, Apple Certifications

2+ years of IT tech support experience

Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, JACHO, etc.)

Knowledge, Skills, and Abilities

Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.

Proficient in documenting support activities and managing tickets through Zendesk or similar platforms.

Excellent organizational skills with the ability to prioritize tasks in a fast-paced environment.

Detail-oriented with the ability to manage multiple support requests simultaneously.

Hands-on experience with PC hardware repair, software deployment, and asset lifecycle management.

Capable of working independently while maintaining accountability and consistent followthrough.

Skilled at translating complex technical concepts into clear, user-friendly language.

Effective communicator across various channels (in-person, phone, Teams) with team members, peers, leadership, contractors, and vendors.

This role involves interaction and collaboration with other departments, and requires excellent judgment and interpersonal skills.

Essential Duties and Responsibilities

Policy & Compliance Follow all IT policies, SLAs, and protocols during support activities. - Adhere to security and confidentiality standards when accessing or handling sensitive information. - Report access issues that require additional approval or advanced troubleshooting.

Asset & Inventory Management - Track equ

IT Support Technician

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