Bloomberg · ArlingtonPrepare for this interview
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The Sales Support Specialist plays a crucial role in ensuring the smooth operation of the sales process by providing comprehensive support to both internal teams and external customers to ensure customer satisfaction and revenue growth. This position involves handling requests related to our Research and Software products, addressing customer inquiries, and collaborating closely with sales and other internal teams to meet customer needs. The ideal candidate will have strong business communication skills, attention to detail, and the ability to provide world-class support in a fast-paced environment. Job Description: Provide timely and accurate responses to customer inquiries via phone, email, or chat. Assist both internal and external customers with general inquiries related to accounts, subscriptions and invoices . Resolve customer complaints and issues in a professional and efficient manner. Ensure customer satisfaction by maintaining effective communication and following up on any unresolved concerns. Coordinate with other departments (e.g., finance, legal, commercial operations ) to ensure that customer needs are met effectively. Support customer retention efforts by delivering excellent service. Process vendor form requests from customers or internal teams, ensuring accuracy and timely submission. Follow company policies regarding changes to customer subscriptions. Work towards achieving challenging goals and performance targets, both individually and as part of a team. Ab le to work a flexible schedule within Bloomberg Industry Group hours of operations. Education: College level coursework in business, marketing, and/or subjects related to Bloomberg Industry Group services or equivalent experience is required.
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