CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together
Responsibilities
Daily workflow management - utilising available resource effectively and raising operational blockers to SLA adherence
Collaboration - working closely with other leaders to move resource to meet demands and cross functional training is front of mind
Visibility - Be seen at all times by the team, giving a sense of support, leading from the front
Housekeeping - Maintain a clean and safe working environment to support operational efficiency
Respond effectively to any issues within designated area of responsibility
Process documentation updates and suitability checks
Ensure training and sign offs are completed and Skills matrix updated
Safety leadership - Complete relevant documentation to comply with H&S legislation and create and foster a safety culture
Log and investigate errors in a timely manner
Ensure radio comms are maintained
Conduct agency coworker 121s, Return to work interviews and performance feedback
Audit WMS timesheets to help identify performance concerns and high performers
Ensure handover KPIS are completed consistently
Log performance discussions including error logging and timesheet rates
Conduct team briefs and pass on team communications
Role versatility - Step up responsibilities in Supervisor absence (with support and training)
What we expect of you
Knowledge/Awareness of warehouse operational roles
Experience in leading and developing a team
Microsoft Office skills
Excellent communication skills
Understanding and utilising Performance KPIs
Ability to create and maintain basic spreadsheets and analyse data
Have identified/delivered on Cost saving initiatives
CDW is committed to being an AI-fluent organization
Benefits
Health insurance
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Position Title:
Team Leader
Shift Pattern:
Monday to Friday, 09:00-17:30
Job summary
As a Team Leader within CDW's Supply chain your role will be to plan, organise, direct and drive a team to deliver business objectives through motivation and engagement whilst promoting the CDW culture and values. To ensure product is processed in a safe manner ensuring standards are met.
Supporting the team in the smooth and efficient running of the department. Fostering a can-do approach and continual improvement culture in all functions ensuring Health & safety standards are met.
Success measures
All SLAs within the designated area of responsibility achieved.
All coworkers trained and signed off in accordance with the skills matrix
A high % of coworkers are cross functional and skill fade is mitigated
All coworkers operating at or above target productivity rates
Coworkers not achieving rates are referred for performance management
All agency coworkers engagement tasks such as 121s up to date where appropriate.
Cdw · Rugby -, UK