Senior Resource Planning Analyst

About the role

In this senior analytical role, you'll lead the creation of accurate workload forecasts, build robust staffing models, and guide strategic conversations across the business. You'll also be responsible for maintaining the integrity of our resource planning toolsets and ensuring that decision‑makers across the organisation have the insight they need to plan effectively. Demand Forecasting: Own the development and maintenance of multi‑channel demand forecasts, using historical trends and business intelligence to predict workload with accuracy. Capacity Modelling: Run and maintain monthly Erlang‑based models to produce precise FTE requirements aligned to forecasted demand. Stakeholder Presentation: Lead structured forecast review sessions with senior stakeholders, presenting assumptions, risks, and staffing recommendations with clarity and confidence. Variance Governance: Conduct in‑depth Forecast‑vs‑Actual analyses to identify behavioural or performance shifts requiring model recalibration. Strategic Reporting: Produce high‑level planning packs that outline recruitment needs, attrition trends, operational risks, and key workforce insights for senior management. Model Integrity: Safeguard the structure, accuracy, and version control of Excel‑based resource planning tools to ensure reliability and consistency. Working for us, works for you Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards Free Domestic & General protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends The culture at Domestic at General is creative, fast-moving and exciting as we're going through a period of transformational change where customers are at the heart of everything we do... do not miss out on an opportunity to be part of both our culture and growth, apply now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.