Serve as the dedicated technology partner for C-suite executives and their administrative teams, delivering white-glove, high-touch support
Act as the escalation point for complex or high-impact executive issues, driving rapid resolution with clear communication and follow-through
Provide proactive readiness support for executive meetings, including pre-checks, validation, and contingency planning
Support executives both onsite and remotely, including during travel, ensuring secure and reliable access to systems and collaboration tools
Maintain strict confidentiality and professionalism when handling sensitive executive interactions and data
Site Leadership and Ownership (NYC and Stamford)
Act as the primary IT point of contact for the New York and Stamford office locations
Own the end-user technology experience across the sites, ensuring alignment with enterprise standards and business expectations
Build strong relationships with business stakeholders, leadership teams, and administrative partners
Partner with Real Estate and Facilities to support workplace initiatives, office improvements, and user experience enhancements
Ensure all technology services at the site operate reliably and meet service expectations
Service Management and Continuous Improvement
Own ServiceNow reporting, including building dashboards and interpreting data to identify trends, risks, and opportunities
Drive performance against KPIs and SLAs, ensuring service quality meets or exceeds expectations
Perform regular ticket quality audits and hold managed service providers accountable for delivery excellence
Track and drive resolution of recurring issues through structured follow-up and trend analysis
Establish, document, and improve operational processes, standards, and runbooks
End User Computing and Device Management
Provide advanced troubleshooting across endpoints, including Windows and Apple devices, mobile platforms, and core enterprise applications
Support virtual desktop environments such as Azure Virtual Desktop, Windows 365, AWS WorkSpaces, and other VDI platforms
Maintain strong hands-on experience with Microsoft Intune, SCCM, and Windows Autopilot
Own executive device lifecycle management, including provisioning, configuration, maintenance, refresh, and retirement
Ensure devices meet security, compliance, and performance standards
Security and Risk Awareness
Apply a security-first mindset when supporting executives, including privileged access considerations and secure configurations
Partner with Security and Infrastructure teams to ensure executive environments align with enterprise policies
Identify and escalate risks proactively, particularly in high-visibility or sensitive scenarios
Project Delivery and Workplace Innovation
Partner with stakeholders to plan and execute workplace technology rollouts, including communications, documentation, and user enablement
Support and drive adoption of modern digital workplace capabilities, including automation and AI-enabled tools
Identify opportunities to improve the executive and end-user experience through standardization and innovation
Stay current on emerging technologies and recommend improvements aligned with business needs
Requirements
10+ years of IT experience, with at least 5 years focused on executive support, end-user computing, or digital workplace environments
Proven experience supporting C-suite executives in a white-glove support model
Experience owning or leading technology operations for office locations or site environments
Demonstrated experience operating in high-pressure, high-visibility environments
Technical Skil
Benefits
Vision insuranceRemote work options
Additional Information
Location
Primary location based in New York (10 Hudson Yards), with regular travel to Stamford, CT, Holmdel, NJ, and Bethlehem, PA, as needed. Travel is expected to be approximately 25% or higher based on executive support and business needs.
This role requires flexibility to support off-hours, weekends, and critical executive events such as Board of Directors meetings, scheduled and impromptu leadership sessions.
Job Summary
Guardian is seeking a NY Site and Executive Support Lead to join the Digital Workplace organization. This role serves as the primary technology leader for the New York and Stamford offices while delivering high-touch, white-glove support to senior executives and their administrative teams.
The position combines hands-on executive support with site ownership, ensuring a consistent, high-quality workplace technology experience across locations. The individual will act as a trusted partner to business leadership, owning the end-to-end support experience, driving service performance, and ensuring seamless execution during high-visibility and time-sensitive situations.
This role requires strong technical expertise, sound judgment, and the ability to operate calmly under pressure while maintaining the highest level of professionalism, discretion, and accountability.
Guardianlife · NY