Operations Manager - South Tweed Heads

About the role

As a Bunnings Operations Manager you will be responsible for the ongoing daily operations, sales and high-volume stock management within your store. Reporting directly to the Complex Manager you and your team of 180+ will be efficient, organized and be the go-to for location for our loyal customers and internal sales teams. In the team you will be supported by experienced Department Managers and their respective teams of Supervisors, Team Members and Forklift Drivers whilst it is also encouraged to engage with local stores, Trade and Distribution Centres to contribute to the success of the wider area group. Within your leadership team you will have experienced Department Managers focused on such departments as Service, Inside the Home, Builders, Timber Yard and Lifestyles & Garden - though a knowledge of all is not required an interest in DIY/Building industry is recommended. Your role will help drive the future Bunnings Warehouse in the local area, by developing strategies and business plans that support the overall long-term growth of your Warehouse. You will be required to monitor and measure customer service levels, liaise with the Commercial Sales teams, Distribution Centres, Fulfilment Centres and Bunnings Support Office. You will manage your warehouse stock levels, sales capabilities, Safety and Wellbeing compliance, whilst driving sales and Best Experience through your team. This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required. What's involved: Leading a team of 50+ direct reports to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends. Engage in regular safety walks and audits, fostering open conversations about risk and coaching safe behaviours across the warehouse. Monitor department performance against sales, margin and wage targets and implement improvement plans where required. Identify opportunities to drive sales through merchandising & strategic planning by supporting and developing Department Managers through regular coaching and performance feedback. Drive stock accuracy routines, oversee adjustments, lead investigations into discrepancies, and provide strong leadership across all stocktake activities. Monitor key metrics for Customer Satisfaction and Team Engagement, driving ownership and results. Who we're looking for: As an Operations Manager for Bunnings, you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Safety and Wellbeing and Specialist products is preferred with the ability to develop teams and provide a healthy environment in which to work in. You must be able to wear many hats, influence multiple stakeholders and understand KPI's and exceeding customer expectations. You'll need: Experience leading a team of 50+ team members and leaders to deliver a safe, engaged and high‑performing operation Previous experience leading teams in the retail industry or a large, high volume customer focused organisation A passion for a Safe & Secure warehouse demonstrated through safety walks, audits and coaching Strong retail understanding, delivering results across sales, margin and wages Ability to coach and develop Department Managers and team members to lift capability and drive performance Experience leading stock integrity, including accuracy routines, investigations and stocktake Ability to drive results through Customer Satisfaction and Team Engagement metrics You'll be part of a workplace where you'll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings. We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know -