Sr. Program Manager , Recruitment Operations Center (ROC)

Requirements

• Key job responsibilities
• Program Governance & Executive Reporting
• Own and drive bi-weekly portfolio reviews across ROC, consolidating status, risks, and capacity data for Amazon Talent Acquisition leadership
• Establish and maintain executive reporting mechanisms that provide consistent, high-quality visibility into program health and delivery progress
• Track and report on capacity utilization across TPM and PM teams, identifying allocation gaps and recommending trade-offs
• Process Improvement & Scalability
• Identify and implement process improvements that reduce operational overhead and improve delivery predictability
• Standardize program management workflows to ensure consistency and reduce ad hoc coordination
• Develop and maintain operational documentation, SOPs, and reporting templates that enable self-service visibility
• Stakeholder Management & Communication
• Operate across Tech and Program teams, facilitating alignment and driving consensus among diverse technical and business stakeholders
• Proactively escalate risks, blockers, and misalignments to maintain momentum and avoid late-stage surprises
• Build trust through consistent delivery, transparent communication, and reliable follow-through
• A day in the life
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Additional Information

The Recruiting Operations Center (ROC) organization is seeking a Sr. Program Manager to own and drive program governance and operational execution across the unified ROC structure. You will be responsible for two key work streams. The first, ROC-Level Program Governance, encompasses bi-weekly portfolio reviews, status consolidation, capacity tracking, and executive reporting for Amazon Talent Acquisition leadership. The second work stream supports the Analytics teams by driving operational execution, including intake management, prioritization, progress tracking, and dependency management across stakeholders.

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Company Intel

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