Sr. Engagement Manager, North America

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Engagement Manager (SEM), North America to grow, retain, and nurture clients across a variety of industry verticals . The role will report directly to the Director of Client Engagement, North America. The SEM will be based in the US and may work from a remote office, location within commuting distance of one of our Regional hubs is desirable, or near a major city as occasional travel will be required to your assigned client base, primarily in the US and Canada. Position Summary As Rimini Street continues to evolve and scale our company to $1B/year in revenue, we are seeking a Sr. Engagement Manager (SEM) to significantly grow and retain our business with existing clients in North America, our largest Theatre. The SEM will be responsible for expanding each assigned client in their book of business by identifying and closing cross-sell opportunities, securing client and contract renewals, ensuring a successful client experience with service delivery and high client satisfaction and referenceability. The ideal candidate will be relentlessly client-focused, have 10+ years' experience selling technology solutions to large enterprise customers, with experience selling a range of technology services including software Support, Application Management Services (AMS), other Managed Services and Professional Services. Successful SEMs must have demonstrated ability to leverage successful core offerings with an existing installed base to grow sales of new and emerging services in a multi-offering portfolio. The right candidate will have an entrepreneurial spirit and a proven track record of sales excellence, client focus, and consistently meeting or exceeding sales quotas. Strong candidates must have a passion for winning and the determination to relentlessly pursue the huge market opportunity available to Rimini Street within our client base. Essential Duties & Responsibilities Expanding Accounts by Identifying & Closing Cross-Sell Opportunities Create awareness and demand for Rimini Street services and products within your assigned book of business with the support of field marketing and your own outreach. Develop qualified leads by identifying opportunities through direct prospecting, lead follow-up, networking, and collaboration within your assigned client base. Establish a strong & trusted relationship with clients as their technology advisor to understand their goals, problems, and needs which drives business outcomes. Contribute, guide, and enable your clients' strategic vision, and their understanding of how Rimini Street's solutions address their business needs. Use company-provided assets to create or customize compelling sales presentations, messages, positioning statements, and other sales collateral. Utilize effective Social and Digital selling strategies and tools (LinkedIn, LinkedIn Sales Navigator or similar) to maximize opportunities via Social Networking platforms. Update and track all opportunities, and client activities in our Salesforce CRM tool. Leverage Clari or similar sales efficiency tools to help manage and report on your opportunities. Develop and execute an account plan to grow and expand Rimini Street support and products within your assigned book of business by identifying and closing cross-sell opportunities that profitably grow the business. Client Retention & Contract Renewals Work closely with the Renewals Sales team, pre-sales technical resources, Product Line Managers, Service Delivery leaders, and other internal teams as needed to retain clients and secure renewals of all existing recurring-revenue contracts. Identify renewal risks far in advance of contract expiration dates and collaborate with internal teams on strategies and proposals to address issues and generate alternatives to secure renewals, coupling with additional opportunities for client expansion, to retain and grow within your client base. Hold responsibilit