Own the customer implementation and product adoption plan for the first 60-90 days of engagement with LinkedIn Sales Solutions for Pilots and Implementations
Learn about the business, the team and LinkedIn's platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role
Understand how to build and present a LinkedIn sales story using data and insights
Educate customers on the value they can generate from LinkedIn Sales Navigator and how to create relationship-driven sales programs via thorough program design consultations, including training, communications, change management, and technical guidance
Encourage customers to utilize appropriate LinkedIn resources (i.e., community, forums, training, Professional Services engagements, user conferences, workshops, etc) to increase their utilization of LinkedIn Sales Navigator and other features on the LinkedIn platform used for virtual selling.
Monitor deployment within first 60-90 days of customer lifecycle to achieve implementation KPIs, proactively contact customers upon low usage and deliver best practices to improve their utilization, in addition to identifying areas of opportunity
Become a customer partner in maximizing the benefits of their investment with LinkedIn Sales Solutions
Requirements
5+ years of relevant experience in a Consulting / Implementation / Onboarding / Project Management / Customer Success/ Sales
Business fluency in English and French
Growth mindset with the desire to work in a collaborative and agile environment
Ability to make decisions and solve problems collaboratively while working under pressure and against challenging timelines
Strong verbal and written communication skills and technical aptitude
Passion for customer work and delivering outcomes
Change management & professional services experience
Professional Services Experience
Ability to develop strong relationships with customers, and cross-functional partners by anchoring on confidence, collaboration and shared vision of success.
Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
Hands-on working experience in the implementation of SaaS applications
High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
Experience working with multiple customers simultaneously and the ability to work with competing priorities
Excellent analytical and problem-solving skills
Professional fluency would be desired in another language
Experience with virtual webinar technology strongly preferred
Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
Experience with Sales Navigator
Suggested Skills
Stakeholder Management
Account Management
Data Analysis
Global Data Privacy Notice and Compliance Posters for Job Candidates
Benefits
Vision insuranceFlexible schedule
Additional Information
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
This role will be based in Dublin.
LinkedIn's Sales Solutions team is dedicated to changing the world of sales with Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.
The Implementation Consultant is part of the LinkedIn Sales Solutions organization. The objective of this role is to establish strong foundations for our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customers' sales and business development processes. An Implementation Consultant (IC) is a dedicated and specialized resource that focuses on leading change management and delivering key milestones during the first 60-90 days of a customer's implementation journey. An IC partners closely with our Sales teams and Customer Success Managers (CSMs) to ensure customers' launch of their virtual selling program is successful and deployed within a target timeframe.
You will be responsible for leading the customer through program design consultations to set strong foundations before launching seats -- key areas include enablement, communication, change management, and technical guidance to integrate within existing customer workflows/tech stack while incorporating virtual selling best practices.
Linkedin3 · Dublin, Ireland