Application Support Analyst (Government Projects)

Responsibilities

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.
• Monitor application performance, interfaces, and batch jobs to ensure stable operation.
• Perform SQL queries and data analysis for troubleshooting and investigations.
• Support application deployments, system changes, and post-release validation.
• Collaborate with stakeholders and vendors for issue resolution and enhancements.
• Maintain documentation, user access, and support compliance activities.

Requirements

• Possess a Degree / Diploma in Computer Science / IT or equivalent
• 2-5 years of experience in application support, IT operations, or production support environments.
• Knowledge of application architecture, APIs, system integrations, and batch processing.
• Experience with ticketing and monitoring tools such as ServiceNow or Jira.
• Proficiency in SQL for troubleshooting and data analysis.
• Strong analytical, problem-solving, and root cause analysis skills.
• Good communication and stakeholder management abilities.
• Able to work independently and collaboratively within a team environment.
• Able to provide night support 2 - 3 times in a month (based on roster)
• To apply please click on the APPLY NOW button or email your resume for faster processing:
• We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
• Yoong Poh Feng
• EA License | 14C7092
• EA Registration Number | R1105076

Additional Information

Application Support & Incident Management Level 1.5 / 2 Support Stakeholder & Vendor Coordination

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Company Intel

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