Prioritizing the needs, goals, and success of clients in every decision and interaction, ensuring tailored and responsive service.
Making decisions that reflect high ethical standards, balancing client needs with regulatory and organizational responsibilities.
Taking ownership of decisions, actions, and outcomes, and holding oneself and others responsible for delivering results.
Analyzing complex problems and data to develop logical, well-reasoned solutions that support client and business objectives.
Understanding the financial, operational, and strategic drivers of commercial organizations to provide relevant and impactful banking solutions.
Effectively using customer relationship management systems to track interactions, manage pipelines, and support relationship development.
Engaging clients in meaningful dialogue to uncover needs and deliver customized financial solutions that create measurable, sustainable value that aligns their needs with the bank's capabilities and strategic goals.
Possessing deep knowledge of commercial banking products and services, and how they apply to the unique needs of commercial clients.
Systematically evaluate the likelihood and impact of risks and identify leading indicators to support informed decision-making and protect the client's and bank's interests.
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags u
Benefits
Paid time off
Additional Information
Location:
1101 Pacific Avenue, Tacoma Washington
Job Summary
The Relationship Manager, Commercial serves as a primary point of contact and trusted advisor for commercial clients. The Relationship Manager is accountable for handling all aspects of business development in the targeted geographic area. This role collaborates with other bankers and product partners on the development and delivery of solutions to meet client needs and is accountable for directing the implementation of the proposed plans. Relationship Managers drive financial performance through profitable cash management/deposit growth and quality credit.
Essential Functions
Serve as the Trusted Advisor and Business Partner to clients, and functions as the Commercial Banking client "expert" and the primary contact for most client-related matters.
Drive a focused growth and business development efforts by creating and maintaining a clear and holistic understanding of the client's or prospect's business/industry.
Manage strategic issues including, but not limited to raising capital, regulatory compliance, ownership transition planning, M&A and revenue cycle management.
Educate the client on Key's expertise and capabilities in core product areas, including cash management, derivatives, equipment finance, and more.
Identify cross-sell opportunities and collaborate with other Community Bankers and Product Specialists to structure, coordinate and sponsor credit and non-credit products/services.
Maintain active prospecting efforts, including identification, qualification and calling, as well as develop an active Center of Influence (COI) referral network.
Continuously improve functional/technical sales and credit expertise and transfer this knowledge to team members, partnering effectively with Credit Officers, as the first level sponsor for credit decisions.
Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models for accurate risk assessment.
Maximize profitability of assigned portfolio by effectively selling the value Key provides.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
Bachelor's Degree in accounting, finance, or related field or equivalent experience (required)
Master's Degree (preferred)
Work Experience
5+ years of financial services related experience (required)
1+ years formal commercial credit training & experience from a bank or financial institution (preferred)
1+ years of high performing experience providing financial expertise, counsel, and customized solutions to commercial clients in emerging to middle-market revenue brackets (preferred)
Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality (preferred)
Strong track record of achieving performance targets (preferred)
Involvement in relevant boards and/or industry organizations (preferred)
Keybank · Tacoma, WA