Insurance Program Manager

About the role

GENERAL SUMMARY The Insurance Program Manager is responsible for the strategic oversight, administration, and continuous improvement of the organization's corporate insurance and risk financing programs. This role ensures that insurance coverage aligns with organizational risk exposures, business objectives, regulatory requirements, and financial goals. The Insurance Program Manager serves as a key advisor to leadership, collaborating with internal stakeholders, brokers, insurers, legal counsel, finance teams, and operational departments to evaluate risk, procure appropriate insurance coverage, manage claims, and establish governance frameworks that support effective risk management practices. PRINCIPAL ACCOUNTABILITIES Insurance Program Oversight Develop, implement, and manage comprehensive corporate insurance programs that effectively protect organizational assets, operations, and financial interests. Oversee all lines of insurance coverage, including but not limited to general liability, property, workers' compensation, professional liability, cyber liability, automobile liability, excess liability, environmental liability, and other specialty coverages. Monitor insurance program performance and ensure coverage remains aligned with evolving business operations, risk exposures, and strategic initiatives. Serve as the primary liaison between the organization, insurance carriers, brokers, consultants, and other external stakeholders. Maintain accurate records of policies, endorsements, certificates, coverage schedules, and related insurance documentation. Provide strategic recommendations regarding risk financing, self-insurance, deductibles, and alternative risk transfer solutions. Budgeting & Policy Procurement Lead annual insurance renewal processes and policy procurement activities. Develop and manage insurance budgets, forecasts, and cost allocation methodologies. Analyze premium expenditures, coverage limits, deductibles, and retention structures to optimize insurance program value. Coordinate insurance market submissions and renewal negotiations with brokers and carriers. Evaluate proposals and coverage options to ensure competitive pricing and adequate protection. Monitor insurance-related expenditures and identify opportunities for cost containment and operational efficiencies. Present insurance budget recommendations and procurement strategies to executive leadership. Evaluation & Analysis of Internal Liability, Projects, & Policy Needs Conduct comprehensive risk assessments to identify current and emerging organizational exposures. Review contracts, agreements, and project requirements to determine insurance obligations and risk transfer opportunities. Evaluate organizational liability exposures associated with operations, construction projects, professional services, technology initiatives, and other business activities. Assess adequacy of existing insurance coverage and recommend modifications when necessary. Analyze loss trends, incident data, claims history, and operational changes to support informed insurance decisions. Collaborate with legal, finance, procurement, project management, and operational teams to identify insurance requirements and risk mitigation strategies. Provide written reports and recommendations regarding coverage needs and risk exposure assessments. Establish Internal Governance Policies & Procedures Develop, implement, and maintain insurance governance policies, procedures, standards, and internal controls. Establish consistent processes for insurance administration, documentation, compliance monitoring, and reporting. Create and maintain guidelines related to certificate of insurance management, contractual insurance requirements, claims reporting, and policy administration. Ensure compliance with organizational policies, regulatory requirements, and contractual obligations. Provide training and guidance to internal stakeholders regarding insurance requirements and risk management practices. Support audit activities and ensure availability of required insurance documentation and records. Promote accountability and risk awareness throughout the organization. Processing Claims & Reporting Oversee the administration and management of insurance claims from initial reporting through resolution. Coordinate with claimants, insurers, brokers, third-party administrators, legal counsel, and internal stakeholders to facilitate efficient claims handling. Monitor claim status, reserve development, settlement activities, and recovery opportunities. Analyze claims data to identify trends, root causes, and opportunities for loss prevention. Ensure timely reporting of claims and compliance with policy reporting requirements. Develop and maintain claims tracking systems and performance metrics. Prepare regular claims reports, loss analyses, and executive summaries for leadership review. Support litigation management and insurance recovery efforts wh

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Company Intel

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