Skip to main content
Back to jobs

Service Desk Analyst I - 3rd Shift

External
corebts logoCorebts · Worldwide
Full-timeRemote2d ago
DocumentationMove
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.You'll work with large, sophisticated, and progressive clients throughout North America.NoticesNRI North America is proud to be an Equal Opportunity/Affirmative Action employer.NRI North America will accept applications on an ongoing basis.NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBegin@nri-na.com.

Additional Information

The Service Desk Analyst I, SDA, will function as the first point of contact and first level support for our client's end users, networks, and server issues. Troubleshooting software, hardware and operating system issues while creating detailed documentation of incidents are a key responsibility along with timely and professional communication with customer contacts. In addition, the SDA will serve as the first point of contact and first level suport for our client's monitored/managed network and server infrastructure. This position requires that the analyst be able to dynamically multitask on complex, diverse issues, and work with customers in a fast-paced environment. The SDA is expected to adapt to and drive change and be resourceful and self-directed. Work schedule will be Saturday - Wednesday from 11:30 pm CT to 8:00 am CT.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at corebts? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect