Senior Client Advisor

Responsibilities

• Develop strong, trusting relationships with the client to ensure loyalty and retention.
• Achieve financial success of account performance by tracking margin reports, billing statement, and enrollment. Help identify areas of opportunity, and work collaboratively with BCBS departments to ensure operations and underwriting effective financial reporting.
• Implement new clients as assigned; new products as sold; new member populations as acquired ; and legislative requirements as delivered.
• Oversee coordination with membership, benefit set-up, contracts, service, claims, auditing, health management, provider management, Select Account, pharmacy manager, IT, outside vendors, etc.
• Manage specific projects on behalf of customers including researching, developing and negotiating solutions. Influence client to drive efficiency and profitability. Ensure accuracy of legal documents such as Summary Plan Description, benefit design agreement and exhibits.
• Primary accountability for client administrative and operational reporting. Interface with account reporting and principal account manager to analyze spending trends and draw action-oriented conclusions.
• Represent major and national accounts in internal work groups. Drive for resolution and advance progress for key operational performance.
• Represent the voice of the customer in communicating client expectations to internal work groups. Makes on-site presentations to existing clients to educate and inform.
• Mentor new or lower-level Client Advisors.
• Required Skills and Experience
• 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• 3 years of health plan work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solving issues to resolution.
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.
• Strong analytical, problem identification and resolution skills as these pertain to benefit plans.
• Demonstrated success in negotiations and ability to influence internal/external constituencies.
• Strong written and verbal communication skills as well as the ability to pay close attention to detail.
• Ability to understand customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.
• Strong written, oral and presentation skills. Ability to communicate with external clients.
• Ability to establish matrix partnerships and follow through on expectations.
• Proven success in influencing internal and external stakeholders to achieve desired outcomes.
• Preferred Skills and Experience
• Bachelor's degree.
• Knowledge of Blue Cross and affiliates products.
• Ability to train and mentor team members.
• Overnight travel as required .
• High School diploma (or equivalency) and legal authorization to work in the U.S.
• Role Designation
• Hybrid
• Anchored in Connection
• Our hybrid approach is de

Benefits

Additional Information

About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You Will Have This position is responsible for retaining key major and national accounts through service and administration excellence. The position achieves results by developing deep and broad relationships with clients and acting as a customer advocate within Blue Cross driving operational effectiveness and execution of the account strategic business plan. In partnership with the account managers, this position obtains benefit confirmation and renewal decisions from clients to ensure "call, claim, and access to care readiness" by effective date. Typically involved in new account implementations.

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