Partner with Territory Account Manager to bring VA referrals to order complete, including VA quotes and reviewing and processing VA purchase orders
Conduct clinic outreach for missing referral information
Process all order related paperwork in a timely and accurate manner ensuring service levels are met
Ensure paperwork meets VA requirements and standards
Provide timely follow up and excellent customer service to Veterans, VA clinicians, Prosthetics Officers and internal team members
Ensure regulatory requirements such as HIPPA are followed
Serve a point of contact between Tactile Medical and the VA Medical Centers across the country
Support all Tactile VA programs including purchase pricing, Flexitouch trial program and all pilot programs
Educate the VA Purchasing Departments (Prosthetics and Contracting) on Tactile Medical products, part numbers, order process and pricing
Act as the subject matter expert on VA business and be the point of contact for the VA purchasing process and requirements
Review, respond and process all electronic communications
Monitor and distribute VA Reporting
Perform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA
Other duties as assigned
Requirements
Education & Experience
Required:
Bachelor's Degree or equivalent work experience
2+ years of experience in customer service or a patient-oriented environment
Preferred:
Veteran or experience working or helping in the Veteran community
Social work or Clinical background
Previous experience working with Filemaker
Knowledge & Skills:
Strong customer service skills
Ability to successfully work independently and with minimal face to face social interaction
Strong sense of urgency and teamwork
Demonstrated ability to be organized, detail-oriented with the ability to manage your time diligently
Proven ability to multi-task, prioritize and meet required deadlines
Strong aptitude for learning systems and understanding processes quickly
Strong data entry skills
Proficiency with Microsoft Word, Excel, Teams and Outlook
Thrive in a fast-paced, continuously changing environment by balancing multiple deadline driven priorities
Operate as a strong team player with a high degree of flexibility
Problem solve and share best practice
Exhibit excellent grammar, verbal and written communication skills
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$20.77 - $27.26 USD
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At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
The Wholesale Operations Associate is responsible for coordinating and maintaining the VA order process for the sales team including processing e-mail correspondence, faxes, data entry and maintenance of files in FileMaker.
Tactilemedical · Minneapolis, MN