Associate, Service Management

About the role

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing

Responsibilities

• Primary Duties and Responsibilities:
• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Responsible for the administration and development of ServiceNow Discovery and integration with federated discovery sources
• Contribute to design, technical direction, and architecture to build fit for purpose solutions
• Actively participates in creation and review of both business and technical user stories, providing constructive feedback and input on both work effort estimation as well as architecture/design improvements
• Embrace industry best practices like continuous integration, continuous deployment, automated testing, TDD etc.
• Performs application and project risk analysis and recommends quality improvements
• Write automation scripts using common automation tools
• Interface with 3rd party applications using API's.
• Participates in or leads projects of low to moderate complexity.
• Supervisory Responsibilities:
• N/A

Requirements

• The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
• 2-3 years' experience in implementing ServiceNow or similar platforms for ITSM and related modules
• Comprehensive understanding and background in ServiceNow Discovery, including designing and implementing MID-Servers, Cloud Discovery, and how it should populate the CMDB
• 2-3 years hands-on experience designing, implementing, and managing ServiceNow Discovery, including ServiceNow Cloud Discovery, Cloud Storage, Cloud Functions, Cloud APIs, Cloud Containers, etc.
• 1-3 years hands-on experience managing service mapping
• Experience developing, documenting, implementing, and maintaining ServiceNow Discovery governance processes, procedures, policies, and related documentation
• Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• System administration experience using SHELL/BASH and / or PowerShell
• Familiarity with XML and JSON/script language concepts
• Strong analytical and problem-solving ability
• Resourceful, takes the initiative to accomplish goals and objectives
• Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences
• Technical Skills:
• Strong understanding of:
• Various IT systems
• Cloud technologies
• ServiceNow Administration
• ServiceNow Discovery
• ServiceNow Service Mapping
• Solid understanding of systems administration
• Solid understanding of network technologies
• Education and/or Experience:
• Bachelor's degree in a related area
• 1-3 years of related experience
• Minimum 2 years' experience working in an IT related field
• Minimum 2 year's experience working with ServiceNow
• Certificates or Licenses:
• None

Benefits

Additional Information

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

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