Prior experience with customer service software such as Salesforce, ZenDesk, Freshdesk, Microsoft Dynamics, AWS Connect or the like.
Prior experience with Agentic AI in an enterprise environment preferably in customer service.
Prior FinTech experience.
Subsidiary:
PayPal
Travel Percent:
0
-
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:
San Jose, California | ($143,500.00 - $212,850.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we
Benefits
Vision insurancePaid time offEquity / stock optionsPerformance bonus
Additional Information
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
We are seeking a Product Manager passionate about solving customer problems and creating elegant, effective experiences for our service teammates and end customers. You will own and drive world-class customer service experiences throughout the lifecycle, cutting through the noise to focus on what truly matters. As a product owner within an agile scrum team, you will prioritize the backlog and champion the most impactful features. You are customer-centric, strategic, analytical, and laser-focused on executing at scale. In this role, you will partner with diverse cross-functional teams to lead, execute, and deliver results for Customer Service. Success in this matrix environment depends on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way. You will also have the opportunity apply agentic AI to your customer service experiences to drive results.
Job Description:
Essential Responsibilities:
Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
Gathers insights from the customer experience and customer needs to input to product requirements
Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
Monitors product profitability measures, including budget.
Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
Paypal · San Jose, CA