IT Support Technician

Responsibilities

• Provide real time Help Desk support as requested. This includes answering the phone and logging/responding to support requests.
• Diagnose hardware and software problems.
• Respond to and resolve all support requests as assigned/requested.
• Use Help Desk system to document, prioritize, and track requests.
• Install/configure new computers/telephones/peripherals.
• Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.
• Establish network users, user environment, directories, and security for networks being installed.
• Repair/upgrade network hardware and software as required.

Requirements

• Bachelor's Degree in a related field or four years related experience and/or training; or equivalent combination of education and experience.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of computer technology including; pc hardware, desktop operating systems, server software including email applications.
• Ability to troubleshoot/triage Windows and Android, Google enterprise a plus
• Ability to interact with the end-user community to facilitate system analysis, repair and application operation.
• Must be proficient in English and possess and convey effective verbal and written communication skills. Demonstrates sound judgment and effective, solution focused, problem solving skills.
• Schedule: Monday-Friday, 9am-5pm
• Annual Salary
• $60,000 - $65,000 USD
• Apply today and make a difference.

Benefits

Additional Information

Join Eliot - A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Benefits at Eliot We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include: Generous Paid Time Off - Vacation, sick time, and paid holidays Comprehensive Benefits - Medical, dental, and vision plans Retirement Savings - 401(k) with employer match Wellness & Family Support - Discounted fitness services and access to trusted childcare resources Financial Security - 100% company-paid life and accidental death insurance Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development Eliot is seeking an IT Support Technician to join our Help Desk team . This role supports front-line users and works closely with a five-member support team within an 11-person IT department. The position provides broad technical exposure across end-user hardware, mobile devices, networking, Wi-Fi, and numerous software platforms. The successful candidate will be customer-focused, proactive, and an effective problem solver.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at eliotcommunityhumanservices? Share your experience