Prior customer service experience in addition to strong technology and organizational skills.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate knowledge of Microsoft Office Products. Strong ability to understand and demonstrate technology to customers.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
Environment Demands:
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften
Additional Information
Hendrick Lexus Kansas City
Location: 6935 W. Frontage Rd, Merriam, Kansas 66203
Summary: Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Coordinates delivery with customer
Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer's needs
Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities
Explain warranties and all documents
Complete necessary customer registration according to manufacturer guidelines
Familiarize customer with Service department personnel and Service areas
Present keys and relevant documents to customer.
Works closely with department managers to ensure customer satisfaction
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Hendrick · Hendrick Lexus Kansas City