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QVC Customer Service Specialist at Qvc

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QVC Customer Service Specialist

External

Qvc · NC, Raleigh

Full-timeRemoteToday

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Responsibilities

$15.00 per hour plus applicable shift differential
Busy day handling a high volume of our inbound customer inquiries.
Offer additional products on each customer interaction.
Assist customers with questions while personalizing the experience for each caller.
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
Opportunity for advancement and upward mobility across the entire QVC Group family of brands.

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Report to an assigned Customer Service Supervisor.

Requirements

Provide a distraction free work from home environment.
12 months or more of customer service experience.
Learn and work in a virtual environment.
Communicate with a variety of styles.
Navigate multiple systems and screens.
Follow QVC computer system requirements.
Troubleshoot own technical problems (partner with IT when needed).
Available to work weekends, holidays, and additional hours.
This is a remote position.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Benefits

Health insurance401(k)Remote work optionsParental leave

Additional Information

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work This role is remote ; job seekers must reside in North Carolina to be considered. You will work from home.

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